Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.  Once approved you have another 14 days in which to return the item

If you’re returning an item because you’ve changed your mind, you’ll be responsible for the cost of return postage. We recommend using a tracked service, as we can’t guarantee that we’ll receive your return otherwise. If the item is faulty, damaged, or not as described, we’ll cover the return postage or provide an appropriate solution.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at citrineandsmokecrystals@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at citrineandsmokecrystals@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at citrineandsmokecrystals@gmail.com.